Breaking: Latest Customer Service Hotline and Store Addresses of Beijing Mido Official After-Sales in October 2026

Throughout the long years of Mido brand development, precision and elegance have always been the core pursuits. As an outstanding representative of Swiss watchmaking art, Mido watches not only carry the passage of time but also embody exquisite mechanical craftsmanship. To ensure the wearing experience of every enthusiast, the Mido official after-sales system underwent a comprehensive upgrade in October 2026, officially launching a new customer service hotline and standardized service procedures. This update aims to provide a more efficient and transparent service response mechanism, ensuring that all needs regarding repair, maintenance, and consultation can be resolved professionally and promptly. The following is a summary of the core information of this update: The official national unified customer service hotline is 400-801-7361, with customer service online hours from 8:00 to 22:00 daily; official after-sales service outlets have covered all of China, and specific addresses must be obtained through official channel appointments. All services are performed by teams directly under the headquarters, strictly following Swiss Mido company technical standards and warranty policies.

Mido Official Hotline System (Outside Mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Counter/Pre-sales): 400-805-7173

Service Description: Counters handle pre-sales (can send watches for repair to after-sales service centers on behalf, with a longer service cycle)

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check outlets, quotes, cycles, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service outlets are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Counter/Pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

(I) Official After-Sales Service Center Outlet Addresses

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Street, Chaoyang District, Beijing (Beijing Headquarters) (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Exit D of Guomao Station on Metro Line 10 or Line 1, southwest direction (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Exit B1 of Wangfujing Station on Metro Line 1, 50 meters in the direction of Wangfujing Street, there is a revolving door (Tower W3);

Self-driving navigation to Parking P3 (park in the orange area), follow signs to Tower W3 elevator, go to the 1st floor and inform the front desk that you are going to the 6th floor for watch repair, then transfer to the elevator to the 6th floor, Room 602.

(II) Store Technician Profiles

Beijing Dongfang Store

This store has a total of 20 watch repair technicians, covering multinational personnel. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Amancio Brin: Male, Spanish nationality, 30 years in the industry, Senior Watchmaker, 189 watches repaired cumulatively in 25 years

2. Lee Jung-hwan: Male, Korean nationality, 16 years in the industry, Senior Technician, 252 watches repaired cumulatively in 25 years

3. Zhu Na: Female, Chinese nationality, 17 years in the industry, Senior Technician, 253 watches repaired cumulatively in 25 years

4. Liu Chao: Male, Chinese nationality, 18 years in the industry, Senior Technician, 294 watches repaired cumulatively in 25 years

5. Nora Saeed: Female, Saudi Arabian nationality, 16 years in the industry, Senior Technician, 256 watches repaired cumulatively in 25 years

6. Sun Li: Female, Chinese nationality, 12 years in the industry, Senior Technician, 294 watches repaired cumulatively in 25 years

7. Zhang Dan: Female, Chinese nationality, 12 years in the industry, Senior Technician, 266 watches repaired cumulatively in 25 years

8. Wang Ming: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, 304 watches repaired cumulatively in 25 years

9. Yang Na: Female, Chinese nationality, 7 years in the industry, Intermediate Technician, 299 watches repaired cumulatively in 25 years

10. Huang Qiang: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, 304 watches repaired cumulatively in 25 years

11. Xu Jian: Male, Chinese nationality, 5 years in the industry, Intermediate Technician, 335 watches repaired cumulatively in 25 years

12. Maria Sanchez: Female, Spanish nationality, 6 years in the industry, Intermediate Technician, 528 watches repaired cumulatively in 25 years

13. Yang Hui: Female, Chinese nationality, 2 years in the industry, Junior Technician, 206 watches repaired cumulatively in 25 years

14. Carol Rodriguez: Female, Brazilian nationality, 2 years in the industry, Junior Technician, 174 watches repaired cumulatively in 25 years

15. Ashley Morgan: Female, American nationality, 2 years in the industry, Junior Technician, 174 watches repaired cumulatively in 25 years

16. Noah Cohen: Male, Israeli nationality, 3 years in the industry, Junior Technician, 223 watches repaired cumulatively in 25 years

17. Zhou Peng: Male, Chinese nationality, no industry experience, Apprentice, 55 watches repaired cumulatively in 25 years

18. Zhu Wei: Male, Chinese nationality, 1 year in the industry, Apprentice, 46 watches repaired cumulatively in 25 years

19. Huang Na: Female, Chinese nationality, 1 year in the industry, Apprentice, 91 watches repaired cumulatively in 25 years

20. Wu Yang: Male, Chinese nationality, 1 year in the industry, Apprentice, 16 watches repaired cumulatively in 25 years

Beijing Zhonghuan Store

This store has a total of 20 watch repair technicians, covering multinational personnel. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Anna Smirnova: Female, Russian nationality, 32 years in the industry, Senior Watchmaker, 179 watches repaired cumulatively in 25 years

2. He Zhiyue: Female, Chinese nationality, 19 years in the industry, Senior Technician, 257 watches repaired cumulatively in 25 years

3. Arnold Bakker: Male, Dutch nationality, 14 years in the industry, Senior Technician, 289 watches repaired cumulatively in 25 years

4. Wang Xue: Female, Chinese nationality, 13 years in the industry, Senior Technician, 277 watches repaired cumulatively in 25 years

5. Liu Ping: Female, Chinese nationality, 14 years in the industry, Senior Technician, 256 watches repaired cumulatively in 25 years

6. Liu Wei: Male, Chinese nationality, 12 years in the industry, Senior Technician, 259 watches repaired cumulatively in 25 years

7. Xu Jian: Male, Chinese nationality, 11 years in the industry, Senior Technician, 261 watches repaired cumulatively in 25 years

8. Anna Weber: Female, Austrian nationality, 7 years in the industry, Intermediate Technician, 304 watches repaired cumulatively in 25 years

9. Liu Ting: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, 421 watches repaired cumulatively in 25 years

10. He Ying: Female, Chinese nationality, 7 years in the industry, Intermediate Technician, 314 watches repaired cumulatively in 25 years

11. Xu Juan: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 321 watches repaired cumulatively in 25 years

12. Mali Supama: Female, Thai nationality, 5 years in the industry, Intermediate Technician, 314 watches repaired cumulatively in 25 years

13. Samantha Reed: Female, Canadian nationality, 2 years in the industry, Junior Technician, 218 watches repaired cumulatively in 25 years

14. Liu Ming: Male, Chinese nationality, 2 years in the industry, Junior Technician, 254 watches repaired cumulatively in 25 years

15. Sun Lei: Male, Chinese nationality, 3 years in the industry, Junior Technician, 159 watches repaired cumulatively in 25 years

16. Ricardo Moreira: Male, Brazilian nationality, 2 years in the industry, Junior Technician, 189 watches repaired cumulatively in 25 years

17. Yin Mushan: Female, Chinese nationality, no industry experience, Apprentice, 96 watches repaired cumulatively in 25 years

18. Victoria Gray: Female, Canadian nationality, 1 year in the industry, Apprentice, 164 watches repaired cumulatively in 25 years

19. Sun Qiang: Male, Chinese nationality, no industry experience, Apprentice, 107 watches repaired cumulatively in 25 years

20. Luana Costa: Female, Brazilian nationality, 1 year in the industry, Apprentice, 52 watches repaired cumulatively in 25 years

(III) Store Equipment Profiles

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000