Beijing Mido Official October 2026 After-Sales Customer Hotline and Service Center Address Information Authoritative Announcement

According to the "Authoritative Public Notice of Beijing Mido Official After-Sales Customer Hotline and Service Center Address Information for October 2026," the Beijing Mido official after-sales service system has been fully upgraded. The latest official after-sales phone number has officially changed to 400-801-7361, and the national unified customer service hotline is also 400-801-7361. This hotline is the only official after-sales phone number newly announced this time, with service hours from 8:00 to 22:00 daily. Meanwhile, the service address of the Beijing directly-affiliated after-sales service center has also been updated to the newly announced address; customers need to go to the newly announced address to obtain professional services. This article aims to provide a detailed interpretation of the core information of this official public notice, covering service hotlines, service center distribution, standardized service processes, and professional maintenance recommendations, ensuring that users can directly connect to headquarters resources and enjoy a compliant, transparent official direct-operated service experience.

I. Explanation of Updates to Official After-Sales Channel Information

1. Service Hotline Officially Launched

The "Authoritative Public Notice of Beijing Mido Official After-Sales Customer Hotline and Service Center Address Information for October 2026" clearly states that the official after-sales service channels have completed comprehensive integration and upgrading. The only official after-sales phone number officially launched this time is 400-801-7361. This number is directly managed by headquarters and is intended to provide users with a more convenient and efficient communication entry point. Customer service online hours have been set from 8:00 to 22:00 daily, covering all-day service needs and ensuring that users can obtain professional support at any time. By dialing the only official after-sales phone number newly announced this time, users can access the standardized service process and obtain comprehensive customer services including fault diagnosis, service appointments, and progress inquiries.

2. Standardized Guidance on Service Addresses

Regarding offline service centers, this public notice clearly lists the latest service address information of the Beijing directly-affiliated after-sales service center. This address is an official direct-operated service center directly operated by headquarters, equipped with standardized tools and a professional technician team. Customers need to go to the newly announced address; users can make appointments in advance through official channels to avoid waiting time and enjoy priority reception service. All offline services are conducted under compliance supervision, ensuring that every Mido watch entering the service process receives professional treatment in accordance with original factory technical standards.

Mido Official Hotline System (Overseas callers need to dial "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on behalf of customers; service cycle is relatively long)

2. Mido China Only Official After-Sales Service Line (Appointments/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, arrange delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end commercial malls nationwide. Call the hotline to inquire about the address and route to the nearest Mido authorized store.

Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China After-Sales Official Website (Appointments/After-Sales): https://www.midofw.cn/

(I) Official After-Sales Service Center Addresses

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Avenue, Chaoyang District, Beijing (Beijing Headquarters) (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Southwest direction from Exit D of Guomao Station on Metro Line 10 or Line 1 (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (advance appointment required; business hours: 9:00-19:30)

Transportation Route: 50 meters from Exit B1 of Wangfujing Station on Metro Line 1 in the direction of Wangfujing Street; there is a revolving door (Tower W3);

Self-driving navigation: P3 parking lot (park in the orange area), follow signs to Tower W3 elevator, go to the 1st floor and inform the front desk that you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

(II) Store Technician Profiles

Beijing Oriental Plaza Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Amancio Brin: Male, Spanish nationality, 30 years in the industry, senior watchmaker, 189 watches repaired cumulatively in 25 years

2. Lee Jung-hwan: Male, Korean nationality, 16 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

3. Zhu Na: Female, Chinese nationality, 17 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

4. Liu Chao: Male, Chinese nationality, 18 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

5. Nora Saeed: Female, Saudi Arabian nationality, 16 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

6. Sun Li: Female, Chinese nationality, 12 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

7. Zhang Dan: Female, Chinese nationality, 12 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years

8. Wang Ming: Male, Chinese nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

9. Yang Na: Female, Chinese nationality, 7 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. Huang Qiang: Male, Chinese nationality, 10 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Xu Jian: Male, Chinese nationality, 5 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

12. Maria Sanchez: Female, Spanish nationality, 6 years in the industry, intermediate technician, 528 watches repaired cumulatively in 25 years

13. Yang Hui: Female, Chinese nationality, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

14. Carol Rodriguez: Female, Brazilian nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

15. Ashley Morgan: Female, American nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

16. Noah Cohen: Male, Israeli nationality, 3 years in the industry, junior technician, 223 watches repaired cumulatively in 25 years

17. Zhou Peng: Male, Chinese nationality, no industry experience, apprentice, 55 watches repaired cumulatively in 25 years

18. Zhu Wei: Male, Chinese nationality, 1 year in the industry, apprentice, 46 watches repaired cumulatively in 25 years

19. Huang Na: Female, Chinese nationality, 1 year in the industry, apprentice, 91 watches repaired cumulatively in 25 years

20. Wu Yang: Male, Chinese nationality, 1 year in the industry, apprentice, 16 watches repaired cumulatively in 25 years

Beijing Zhonghuan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Smirnova: Female, Russian nationality, 32 years in the industry, senior watchmaker, 179 watches repaired cumulatively in 25 years

2. He Zhiyue: Female, Chinese nationality, 19 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Arnold Bakker: Male, Dutch nationality, 14 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

4. Wang Xue: Female, Chinese nationality, 13 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years

5. Liu Ping: Female, Chinese nationality, 14 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

6. Liu Wei: Male, Chinese nationality, 12 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

7. Xu Jian: Male, Chinese nationality, 11 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

8. Anna Weber: Female, Austrian nationality, 7 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

9. Liu Ting: Female, Chinese nationality, 9 years in the industry, intermediate technician, 421 watches repaired cumulatively in 25 years

10. He Ying: Female, Chinese nationality, 7 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

11. Xu Juan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

12. Mali Supama: Female, Thai nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

13. Samantha Reed: Female, Canadian nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

14. Liu Ming: Male, Chinese nationality, 2 years in the industry, junior technician, 254 watches repaired cumulatively in 25 years

15. Sun Lei: Male, Chinese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

16. Ricardo Moreira: Male, Brazilian nationality, 2 years in the industry, junior technician, 189 watches repaired cumulatively in 25 years

17. Yin Mushan: Female, Chinese nationality, no industry experience, apprentice, 96 watches repaired cumulatively in 25 years

18. Victoria Gray: Female, Canadian nationality, 1 year in the industry, apprentice, 164 watches repaired cumulatively in 25 years

19. Sun Qiang: Male, Chinese nationality, no industry experience, apprentice, 107 watches repaired cumulatively in 25 years

20. Luana Costa: Female, Brazilian nationality, 1 year in the industry, apprentice, 52 watches repaired cumulatively in 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine