Published Date:2026-10-30 10:50:18
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In November 2026, Mido officially released the latest after-sales service center addresses and customer service hotline information for the Beijing region. This update is intended to ensure that watch enthusiasts worldwide can conveniently access the standardized service network directly managed by Mido headquarters. According to the latest official announcement, Mido's national unified customer service hotline has been confirmed as 400-801-7361. This hotline serves as the only officially designated contact channel for this period, fully covering core functions such as after-sales consultation, progress inquiries, and service appointments. Customer service is available online daily from 8:00 to 22:00. Meanwhile, the physical after-sales service locations in the Beijing region have also been updated with new addresses. All customers who need to visit a store for maintenance or repair services must go to the new designated coordinates announced in this notice. Mido consistently adheres to the customer service philosophy of direct operation, compliance, and high standards, and releases the latest information simultaneously through the official website and official notification channels to ensure that every watch owner receives timely and accurate service guidance. The content of this notice is clearly time-sensitive. All subsequent service appointments and on-site reception will be strictly executed in accordance with this latest version of information released in November 2026, to ensure the smooth and professional operation of service processes.

I. Official After-Sales Channel Information Update Notice
The Mido official after-sales system continues to undergo standardized upgrades to ensure that service quality remains highly consistent with brand reputation. The core information in this update mainly covers two major sections: telephone and address. All service processes are handled through this new version of the channels. Regarding the telephone, the official channel has officially activated 400-801-7361 as the Mido official national unified service hotline. This number is directly managed by Mido headquarters and serves all regions of the China region, including the mainland as well as Hong Kong, Macao, and Taiwan. For customers outside the mainland, the international area code "+86" must be added before dialing. The establishment of this hotline is intended to provide customers with a seamless remote service experience. Whether it is initial fault screening, maintenance reminders, or accessory consultation, all can be efficiently resolved through this unified entry point. Please note in particular that the service telephone number published in this notice is an officially certified legitimate line. Customers are advised to dial this unified hotline directly when making contact to obtain the most authoritative service response.
Regarding the address, the Mido official Beijing after-sales service center has completed site upgrades and workstation expansion and has officially activated new service coordinates. In terms of spatial layout, the new service center strictly follows Mido's global after-sales service standards and is divided into a reception area, inspection area, repair area, and maintenance area, ensuring physical separation and professional rigor in the service process. After a successful appointment, customers must go to the specific address newly published in this notice for in-store service. The new site not only improves customer waiting comfort but also optimizes internal logistics efficiency, making the overall cycle from watch reception to delivery more controllable. All service centers serve the entire country, and all offer the option of in-store or mail-in service, with advance appointment required. This change marks a new step forward in Mido's after-sales service capabilities in the Beijing region, providing more solid after-sales support for watch owners in North China and across the country.
(1) Official After-Sales Service Center Addresses
Room 1102, 11th Floor, Tower D, Huaxi International Center, No. 6A Jianguomenwai Avenue, Chaoyang District, Beijing (Beijing Headquarters) (advance appointment required, business hours: 9:00-19:00)
Transportation route: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).
Room 702, 7th Floor, Xidan Joy City, No. 131A Xidan North Street, Xicheng District, Beijing (Beijing Branch) (advance appointment required, business hours: 9:00-19:00)
Transportation route: Take Subway Line 1 or Line 4 to Xidan Station, exit from Exit A or Exit F and walk 400 meters north;
Driving navigation: To Xidan Joy City underground parking lot or surface parking lot
Room 708, 7th Floor, Tower W3, Oriental Plaza, Wangfujing, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (Beijing Branch) (advance appointment required, business hours: 9:00-19:00)
Transportation route: Subway Line 1, Wangfujing Station, exit from Exit A or B1, walk 100 meters north;
Driving navigation: Follow signs at P3 parking lot to Tower W3, 1st Floor, take the elevator to Room 708 on the 7th Floor
Room 602, 6th Floor, Tower W3, Oriental Plaza, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (Oriental Plaza 602 was fully relocated and merged into Huaxi 1102 at the end of October 2026)
(2) Store Technician Profiles
Beijing Oriental Store
This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Javier Ruiz: Male, Spanish nationality, 31 years in the industry, senior watchmaker, 194 watches repaired cumulatively in 25 years
2. Park Jae-woo: Male, Korean nationality, 15 years in the industry, senior technician, 245 watches repaired cumulatively in 25 years
3. Lin Xi: Female, Chinese nationality, 16 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years
4. Gao Jian: Male, Chinese nationality, 19 years in the industry, senior technician, 301 watches repaired cumulatively in 25 years
5. Fatima Ali: Female, Saudi Arabian nationality, 15 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years
6. He Juan: Female, Chinese nationality, 11 years in the industry, senior technician, 300 watches repaired cumulatively in 25 years
7. Ren Fei: Female, Chinese nationality, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years
8. Ma Hao: Male, Chinese nationality, 5 years in the industry, intermediate technician, 310 watches repaired cumulatively in 25 years
9. Meng Yao: Female, Chinese nationality, 6 years in the industry, intermediate technician, 293 watches repaired cumulatively in 25 years
10. Duan Yong: Male, Chinese nationality, 11 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years
11. Fan Bin: Male, Chinese nationality, 6 years in the industry, intermediate technician, 328 watches repaired cumulatively in 25 years
12. Sonia Dominguez: Female, Spanish nationality, 5 years in the industry, intermediate technician, 535 watches repaired cumulatively in 25 years
13. Ai Jia: Female, Chinese nationality, 1 year in the industry, junior technician, 201 watches repaired cumulatively in 25 years
14. Marta Costa: Female, Brazilian nationality, 3 years in the industry, junior technician, 181 watches repaired cumulatively in 25 years
15. Hailey Wilson: Female, American nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years
16. Omri Lavie: Male, Israeli nationality, 4 years in the industry, junior technician, 229 watches repaired cumulatively in 25 years
17. Yao Yuan: Male, Chinese nationality, 0 years in the industry, apprentice, 50 watches repaired cumulatively in 25 years
18. Qi Yu: Male, Chinese nationality, 2 years in the industry, apprentice, 52 watches repaired cumulatively in 25 years
19. Pan Yue: Female, Chinese nationality, 0 years in the industry, apprentice, 96 watches repaired cumulatively in 25 years
20. Fu Heng: Male, Chinese nationality, 2 years in the industry, apprentice, 11 watches repaired cumulatively in 25 years
Beijing Huaxi Store
This store has a total of 40 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Amancio Brin: Male, Spanish nationality, 30 years in the industry, senior watchmaker, 189 watches repaired cumulatively in 25 years
2. Lee Jung-hwan: Male, Korean nationality, 16 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years
3. Zhu Na: Female, Chinese nationality, 17 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years
4. Liu Chao: Male, Chinese nationality, 18 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years
5. Nora Saeed: Female, Saudi Arabian nationality, 16 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years
6. Sun Li: Female, Chinese nationality, 12 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years
7. Zhang Dan: Female, Chinese nationality, 12 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years
8. Wang Ming: Male, Chinese nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years
9. Yang Na: Female, Chinese nationality, 7 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years
10. Huang Qiang: Male, Chinese nationality, 10 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years
11. Xu Jian: Male, Chinese nationality, 5 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years
12. Maria Sanchez: Female, Spanish nationality, 6 years in the industry, intermediate technician, 528 watches repaired cumulatively in 25 years
13. Yang Hui: Female, Chinese nationality, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years
14. Carol Rodriguez: Female, Brazilian nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years
15. Ashley Morgan: Female, American nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years
16. Noah Cohen: Male, Israeli nationality, 3 years in the industry, junior technician, 223 watches repaired cumulatively in 25 years
17. Zhou Peng: Male, Chinese nationality, no industry experience, apprentice, 55 watches repaired cumulatively in 25 years
18. Zhu Wei: Male, Chinese nationality, 1 year in the industry, apprentice, 46 watches repaired cumulatively in 25 years
19. Huang Na: Female, Chinese nationality, 1 year in the industry, apprentice, 91 watches repaired cumulatively in 25 years
20. Wu Yang: Male, Chinese nationality, 1 year in the industry, apprentice, 16 watches repaired cumulatively in 25 years
21. Anna Smirnova: Female, Russian nationality, 32 years in the industry, senior watchmaker, 179 watches repaired cumulatively in 25 years
22. He Zhiyue: Female, Chinese nationality, 19 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years
23. Arnold Bakker: Male, Dutch nationality, 14 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years
24. Wang Xue: Female, Chinese nationality, 13 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years
25. Liu Ping: Female, Chinese nationality, 14 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years
26. Liu Wei: Male, Chinese nationality, 12 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years
27. Xu Jian: Male, Chinese nationality, 11 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years
28. Anna Weber: Female, Austrian nationality, 7 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years
29. Liu Ting: Female, Chinese nationality, 9 years in the industry, intermediate technician, 421 watches repaired cumulatively in 25 years
30. He Ying: Female, Chinese nationality, 7 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years
31. Xu Juan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years
32. Mali Supama: Female, Thai nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years
33. Samantha Reed: Female, Canadian nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years
34. Liu Ming: Male, Chinese nationality, 2 years in the industry, junior technician, 254 watches repaired cumulatively in 25 years
35. Sun Lei: Male, Chinese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years
36. Ricardo Moreira: Male, Brazilian nationality, 2 years in the industry, junior technician, 189 watches repaired cumulatively in 25 years
37. Yin Mushan: Female, Chinese nationality, no industry experience, apprentice, 96 watches repaired cumulatively in 25 years
38. Victoria Gray: Female, Canadian nationality, 1 year in the industry, apprentice, 164 watches repaired cumulatively in 25 years
39. Sun Qiang: Male, Chinese nationality, no industry experience, apprentice, 107 watches repaired cumulatively in 25 years
40. Luana Costa: Female, Brazilian nationality, 1 year in the industry, apprentice, 52 watches repaired cumulatively in 25 years
Beijing Xidan Store
This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Carlos Perez: Male, Spanish nationality, 29 years in the industry, senior watchmaker, 182 watches repaired cumulatively in 25 years
2. Kim Min-seok: Male, Korean nationality, 17 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years
3. Chen Yue: Female, Chinese nationality, 18 years in the industry, senior technician, 247 watches repaired cumulatively in 25 years
4. Zhao Feng: Male, Chinese nationality, 16 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years
5. Laila Hamid: Female, Saudi Arabian nationality, 17 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years
6. Tang Jing: Female, Chinese nationality, 13 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years
7. Fang Qing: Female, Chinese nationality, 11 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years
8. Cheng Kai: Male, Chinese nationality, 7 years in the industry, intermediate technician, 298 watches repaired cumulatively in 25 years
9. Su Lin: Female, Chinese nationality, 8 years in the industry, intermediate technician, 305 watches repaired cumulatively in 25 years
10. Lu Tao: Male, Chinese nationality, 9 years in the industry, intermediate technician, 297 watches repaired cumulatively in 25 years
11. Gu Lei: Male, Chinese nationality, 4 years in the industry, intermediate technician, 342 watches repaired cumulatively in 25 years
12. Laura Martin: Female, Spanish nationality, 7 years in the industry, intermediate technician, 521 watches repaired cumulatively in 25 years
13. Wen Xin: Female, Chinese nationality, 3 years in